Responsible Lending

Responsible Lending. Empowering Growth. Our commitment to you.

Our Commitments

RESPONSIBLE LENDING

Our commitment

Luminso Capital is committed to responsible, fair and transparent lending. We aim to provide credit only where it is appropriate and affordable for the customer.

1. Affordability comes first

Before approving a loan, Luminso Capital will assess whether the customer can reasonably afford the repayment while still meeting normal living expenses and existing financial obligations.

This may include reviewing income, expenses, existing credit commitments and other relevant financial information.

2. Honest information is important

Customers must provide complete and truthful information about their income, expenses, employment and existing financial obligations.

Accurate information helps us make a fair affordability assessment and helps protect customers from borrowing more than they can reasonably repay.

3. No guaranteed approval

Submitting a loan application does not guarantee approval.

Applications may be approved, declined or referred for further assessment based on affordability, verification, credit information and Luminso Capital’s lending criteria.

4. Borrow only what you need

We encourage customers to borrow only what they genuinely need and can comfortably repay.

The maximum amount a customer qualifies for may be lower than the amount originally requested.

5. Clear costs and terms

Before accepting a credit agreement, customers will be provided with the applicable repayment amount, fees, charges and other important terms relating to the loan.

Customers should read and understand the agreement before accepting it.

6. No upfront payment to release a loan

Luminso Capital does not require customers to pay money upfront in order for an approved loan to be released.

Customers should be cautious of anyone claiming to represent Luminso Capital and requesting an upfront payment for loan approval or release. The NCR also warns consumers against credit providers demanding upfront payments before providing a loan.

7. Credit and verification checks

Where appropriate and legally permitted, applications may be subject to identity verification, affordability assessment, credit bureau checks, bank verification and fraud-prevention checks.

These assessments help us make responsible lending decisions.

8. Supporting customers experiencing difficulty

Customers who anticipate difficulty meeting a repayment should contact Luminso Capital as soon as possible.

Early communication allows us to understand the situation and explain the options that may be available in accordance with the credit agreement and applicable law.

9. Protecting customer information

Customer information will be handled in accordance with Luminso Capital’s Privacy & POPIA Policy and applicable South African law.

Sensitive application information should only be submitted through Luminso Capital’s authorised channels.

10. Responsible borrowing

Responsible lending also depends on responsible borrowing. Customers should consider their full financial position before taking additional credit and should avoid borrowing simply to service unaffordable existing debt.

11. Questions or concerns

For assistance or questions about responsible lending:

Luminso Capital (Pty) Ltd
Email: [email protected]
Website: luminsocapital.co.za

Responsible lending is not just a policy at Luminso Capital - it is how we do business every day.

Regulatory & Consumer Protection

We are committed to fair, responsible and lawful lending that protects our customers.

Borrow responsibly with confidence

Apply today and experience a lender that puts your wellbeing first.